Terms and Conditions

Servavo provides QR-based ordering software for independent food vendors, including food trucks, pop-up vendors, farmers market booths, event food stands, and small restaurants. Servavo is a software platform. Vendors are responsible for their own food, menu, pricing, tax settings, licenses, operations, customer service, and legal compliance.

Vendor owners must provide accurate account, business, and payment information. You are responsible for protecting your login credentials and for activity that happens through your owner account. Servavo may suspend, restrict, or deactivate access if we believe an account is fraudulent, unsafe, abusive, illegal, or harmful to the service.

Before accessing paid owner features or starting billing checkout, vendor owners may be required to click to accept the current Terms and Privacy Policy. Servavo may store the account ID, acceptance time, legal version, and limited device information for account records and dispute prevention.

Servavo may offer one-time passes and recurring subscription plans. One-time passes grant access for the selected selling window. Recurring plans renew through Stripe unless canceled. If you cancel a recurring plan, access may continue through the paid period and then end unless you renew or choose another plan.

Servavo plan and pass fees are charged for access to the Servavo software. These fees are separate from Stripe card processing fees, payout fees, chargeback fees, bank fees, taxes, or other third-party payment costs that may apply to vendor customer orders or vendor billing. Fees are generally non-refundable unless required by law or expressly approved by Servavo. Test-mode payments are not real payments and do not create production access rights.

Vendors are responsible for menu accuracy, prices, taxes, ingredients, allergens, availability, sold-out settings, preparation time, order fulfillment, refunds, disputes with customers, and compliance with food safety, permits, tax, and local business rules. Servavo does not prepare, sell, inspect, or deliver food.

Customers do not need Servavo accounts to place food orders. A customer may provide a name, optional email, item notes, and payment information through Stripe Checkout. Customers should review their cart before paying. The vendor is responsible for preparing and fulfilling the order.

Customers may be asked to accept the Servavo Terms, Privacy Policy, and Cookie Notice before checkout. Servavo may store the accepted legal version and acceptance time with the order record.

Servavo uses Stripe for payment processing. Vendor subscription and pass payments are processed for Servavo. Customer food order payments are processed through the vendor's own connected Standard Stripe account when that vendor has enabled online checkout. These customer food orders are intended to be direct charges on the vendor's Stripe account, and the vendor is responsible for fulfilling orders and handling customer refunds or disputes for that food business. Stripe may collect and process payment, bank, identity, tax, fraud prevention, and compliance information under Stripe's own terms and privacy notices.

Vendors are responsible for reviewing and understanding Stripe's fees, account requirements, payout timing, refunds, chargebacks, disputes, account reviews, and connected-account rules. Servavo does not control Stripe's fees, payout timing, verification requests, account restrictions, or risk decisions, and Stripe fees may change according to Stripe's own terms.

We work to keep Servavo reliable, but we do not guarantee uninterrupted or error-free service. Service may be unavailable because of maintenance, internet issues, vendor device issues, third-party provider issues, payment processor outages, or events outside our control.

You may not use Servavo for unlawful activity, fraudulent payments, abusive behavior, attempts to bypass security, scraping, reverse engineering, interference with the service, or selling goods or services that violate law or Stripe rules.

Our Privacy Policy explains what information we collect and how we use it. By using Servavo, you agree that we may process information as described in the Privacy Policy, including information needed to provide ordering, payments, owner dashboards, support, security, and records.

To the fullest extent allowed by law, Servavo is not liable for indirect, incidental, special, consequential, or punitive damages, lost profits, lost revenue, food preparation issues, vendor-customer disputes, payment processor outages, or business interruptions. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

We may update these Terms as the product, laws, or business needs change. The updated date will show when the Terms were last revised. Continued use of Servavo after updates means you accept the revised Terms.

Questions about these Terms can be sent to support@servavo.com. Replace this contact email with your official support email before public launch.